1. Who We Are
EverStories ("we", "us", "our") is a Canadian company offering personalized gifting services. We operate at www.everstories.ca.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or place an order with us. By using our site, you agree to the practices described here.
We are committed to complying with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
2. Information We Collect
When you place an order, we collect the following:
- Your name and the recipient's name
- Your email address
- Shipping address (street, city, province, postal code)
- Any content or materials you submit to fulfill your order
- Payment information (processed securely by our payment provider — we never see or store your card details)
We may also collect basic usage data (browser type, pages visited) to improve our website.
3. How We Use Your Information
We use your personal information solely to fulfil your order and provide our service. Specifically:
- To fulfill and produce your order
- To deliver your order to the address provided
- To send order confirmations and updates by email
- To respond to any questions or support requests
- To improve our website and service
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Content You Submit
Any files or materials you submit as part of your order are treated with the highest level of care and confidentiality. Submitted content is:
- Used exclusively to fulfill your order
- Stored securely and never shared with or sold to any third party
- Retained for up to 90 days after your order is complete to allow for any revisions, then permanently deleted
You retain full ownership and copyright of all materials you submit to us.
5. Third-Party Services
We work with a small number of trusted service providers to operate our business, including payment processors, cloud hosting providers, and transactional email services. These providers are selected for their security standards and are contractually prohibited from using your data for any purpose other than providing their service to us.
We never sell or share your personal data with advertisers or data brokers.
6. Data Storage and Security
Your personal information is stored on secure servers. We use industry-standard encryption (SSL/TLS) for all data transmitted between your browser and our servers.
We retain your order information for a minimum of 7 years as required by Canadian tax law. Files or content submitted with your order are deleted within 90 days of order completion.
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you have concerns about your data, please contact us.
7. Your Rights
Under PIPEDA, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Withdraw consent to our use of your information at any time
To exercise any of these rights, contact us at info.everstories@gmail.com. We will respond within 30 days.
8. Cookies
Our website uses minimal cookies and browser storage (sessionStorage) to maintain your session as you move through the ordering process. We do not use third-party advertising cookies or tracking pixels at this time.
You can disable cookies in your browser settings, though this may affect your ability to complete an order.
9. Children's Privacy
Our service is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please reach out:
- Email: info.everstories@gmail.com
- Website: www.everstories.ca
- Location: Canada